For the first time since launching Yumbles 11 years ago we will be making a small increase in our Service Fee and at the same time improve the transparency and flexibility of our fee structure.
What is the new Service Fee?
The new Service Fee detailed below will apply for orders placed from 1st July 2025.
| Fee Component | Rate |
|
Transaction Fee (this includes payment processing costs) |
5.75% + 30p |
|
Standard Commission Fee (this includes offsite advertising of your brand and products) |
15% |
| Total Service Fee (subject to VAT) |
20.75% + 30p
|
Here’s a recap of our current fees.
Why the change?
We are making this change after very careful consideration, we know how challenging costs have been for our small business sellers these past few years in particular.
This fee increase is necessary for the continued success and growth of the marketplace. Our costs (much like yours I'm sure!) have increased significantly since we launched in 2014 with our current fee structure. We can no longer continue to absorb in full these increases, and make the next phase of investments to deliver ambitious growth for the marketplace that we plan.
We are committed to your success and making Yumbles the most effective D2C channel for you to build and grow your business on. The majority of our fees will continue to go directly into marketing and growth driving investments on the marketplace. We’re excited by what lies ahead. Our 2025 roadmap has some big growth driving initiatives and improved tools and new services to help you grow.
We will be sharing news on these in the coming weeks - register now for our big webinar update in April.
How is the Service Fee applied?
The new service fee will continue to be applied in the same way as before: the service fee will continue to apply to the total order value, and is subject to VAT.
Why is the fee split into Transaction Fee vs Commission Fee?
We have made this distinction for increased transparency and also to support new ways in which you can receive sales that we will be introducing, that will each have a different % than the Standard Commission Fee. See info on the first one below.
0% Referrals Coming Soon!
Shortly in 2025 we will offer 0% commission on orders placed by referred customers. If you direct customers outside of Yumbles to shop from you on Yumbles using a special referral link, the Service Fee will only comprise the transaction fee element, no commission will be included. Thereby making your Yumbles shop a great option to drive your own sales to, should you need one.
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