If you have an order that requires a refund first take at look at our Refund Policy.
Always communicate with your customer and, where appropriate, see if a refund can be avoided - quite often it can be.
How to process a refund:
- If a customer has changed their mind and wishes to cancel an order simply mark the order as Cancelled.
- If a customer has changed their mind about part of an order contact us letting us know: order ID, item/ amount to be refunded, refund reason.
- If you are not able to fulfil an order (and the customer isn't happy to wait) then simply mark the order as Declined.
- If you have had an issue with a dispatched order that cannot be resolved and you have accepted a refund then contact us letting us know: order ID, item/ amount to be refunded, refund reason.
In all cases the order will be updated and the customer will therefore be automatically notified, when the refund has been issued.
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