As the seller you decide the shipping options you would like to offer customers, the vendor(s) you will use to ship and your shipping charges.
To keep thing simple for customers we have standard terminology to present your options to customers. Your shipping options can be any of the following:
- Standard delivery: delivery within 2 to 3 working days
- Economy delivery: delivery within 3 to 5 working days
- Next Day delivery: delivery by the next working day for orders by 12pm
- Saturday delivery: delivery guaranteed for the next Saturday for orders by 12pm Friday
Offering a choice of options is always recommended. Speedy shipping (i.e. Next Day delivery) is particularly key for gift items, and in general is becoming more and more the standard expected by online customers. However for made-to-order items in particular it may not be feasible to offer this.
While you set your charges and obviously need to cover your costs, we do ask that you keep them fair and reasonable and within our delivery policy limits (with some exceptions for specialist and large items).
High shipping charges (typically anything more than £5) presented at checkout do have a significant impact on sales, as you would expect.
For each delivery option you offer your charges can be specified by any one of the following:
- Order weight
- Order value
- Number of items ordered
- or of course a flat fee for all orders
These charges are applied across all of your orders irrespective of items ordered.
Extra delivery charges for specific products
You can separately define incremental delivery charges for specific products - to do this complete the Shipping Freight field that you will find on the Shipping Properties tab within your product listing.
The amount you enter here will be added to your overall charges for each unit ordered. So if your usual shipping charges are £4 and you enter an incremental shipping charge of £2 for Product X then a buyer would be charged £6 shipping if they ordered 1 unit, or £8 if they ordered 2 units and so on.
Offering Free Delivery is a great sales tactic that can have a significant impact on sales.
You can choose to offer free delivery above certain order values/ order weights/ number of items ordered, or for specific products.
Generally speaking offering free delivery for orders above a certain order value rather than based on order weight (buyers won't understand it nor spend the time calculating it) or number of items ordered (while easy to understand for buyers, this might become unpractical for you if your range expands to include very differently priced items).
For all products that you wish to offer outright with Free Delivery (including those that qualify because of your free delivery order value threshold) be sure to mark the Free Shipping checkbox within the product listings (find it on the Shipping Properties tab), and confirm what delivery option it relates to.
Currently the Yumbles marketplace is only open to shipping to UK mainland, non-mainland UK (Jersey, Guernsey, Isle of Man), Scottish Highlands and Northern Ireland. You can define charges for each of these four locations independently.
On all of your product listing pages and at checkout, buyers will see your estimated delivery timescales (or guaranteed delivery timescales if you offer a guaranteed delivery date service).
These timescales are automatically calculated from checking the following settings in your shop:
- the dispatch and delivery settings you have specified in each of your shipping options via the Shipping Methods page
- if you have any Holiday dates set-up. See the guide on this.
- if the particular product is being offered by you on a pre-order basis. See the guide on this here.
- if it's Christmas time and your last order date for Christmas has been passed. See the guide on this setting here.
It is key that the timescales communicated to your customers are correct as it sets service expectations. We recommend that you regularly check and review that you are communicating the right delivery timescales for your products (by checking any one of your product listing pages) and adjust the above settings accordingly if needed.
Updating your shipping
You can view and update your shipping timescales in the Shipping Methods page.
To make changes to your shipping options, charges or locations simply send the changes to Seller Support.