The Yumbles refunds & returns policy highlights that buyers have 28 days from the date of their order to notify the seller if they are not happy for any reason (refund period).
As the seller it is at your discretion whether you accept refunds/ returns for your items. We in particular stress in the refund policy that perishable items and items made to order are not cancel-able nor returnable (and this is supported by the law) however it does remain at your discretion.
When to replace (or refund)
We do strongly recommend in the interests of excellent customer service that you arrange for a fast replacement (or if necessary agree to a refund) for orders that are:
- Lost (unless any tracking method that you may have used for shipping proves the items were delivered)
- Not fit for consumption
- Not as described
- Not what the customer ordered
- Not dispatched on time to achieve reasonable delivery timescales (unless you had let the customer know in advance that the order would be late)
It is at your discretion whether you require the buyer to send you the items as a return before agreeing to a replacement or refund. Likewise you need to decide whether you or they will cover the cost of the return.